1. Direct Engineering Contact Channels
At IAT-C7 Software Studio, clients communicate directly with seasoned full-stack engineers and lead software architects — never junior non-technical support agents. Reach out through any of our authorized communication lines:
WhatsApp Tech Direct
Instant voice notes, wireframe reviews, milestone discussions, and rapid response.
Official Studio Email
Comprehensive RFP proposals, SOW contracts, legal inquiries, and tax invoices.
Physical Studio
In-person architectural consultations and commercial briefings (by prior appointment).
Operational Hours
Standard studio development sprints & active milestone deployments.
2. Support Response Time SLAs
We categorize all incoming client requests into four explicit Service Level Agreement (SLA) tiers to ensure zero business downtime:
| Severity Tier | Description & Scope | Guaranteed Response SLA | Resolution Protocol |
|---|---|---|---|
| Tier 1: Critical (P0) | Production server down, payment gateway failure, or live database sync interruption. | < 30 Minutes | Immediate emergency bridge initiated; Lead Architect deployed directly. |
| Tier 2: High (P1) | Staging environment bug, feature behavior blocker, or critical layout flaw. | < 2 Hours | Hotfix pushed to sandbox staging branch within 12 business hours. |
| Tier 3: Standard (P2) | Milestone scope inquiries, design iteration feedback, content changes. | < 4 Hours | Integrated into the active sprint cycle for next day review. |
| Tier 4: General (P3) | New project cost estimation, architectural consultation, general queries. | < 24 Hours | Detailed PDF breakdown & quotation delivered via Email/WhatsApp. |
3. Verified Developer & Publisher Credentials
IAT-C7 Software Studio maintains verified publisher credentials across major enterprise operating systems and digital application stores:
- Google Play Console Developer: Verified Developer Entity
MRC SOFTWARE(Developer ID:7290576028129334631). - Microsoft Partner Center: Verified Windows Application Publisher
IAT-C7(Published apps accessible viams-windows-store://publisher/?name=IAT-C7). - GitHub Enterprise Organization: Verified Open-Source & Commercial Codebase Repository
github.com/IAT-C7. - Razorpay Merchant Verified: PCI-DSS Level 1 Encrypted Merchant ID for transparent electronic billing.
4. Technical Escalation & Project Lead Contact
For contractual escalations, custom enterprise architecture consulting, or urgent executive communication:
Founder & Lead Software Architect
Name: Laxman Choudhary
Specialization: Cloud DB, High-Performance PWA & Native Mobile Apps
Direct Email: laxmanchoudhary.dev@gmail.com
Direct Phone: +91 63779 17141
Studio Headquarters
Studio Name: IAT-C7 Software Studio
Postal Address: Masuriya, Jodhpur, Rajasthan 342003, India
Official Portal: https://iat-c7.web.app
Support Line: verifyiatc7@gmail.com